WHY WE’RE DIFFERENT

Communications are one of the most time-consuming, expensive, and wasteful aspects of digital service delivery. We use a number of techniques to streamlined these outdated, inefficient processes and minimize the time and cost of service delivery.

First, our services follow a pre-defined process that’s clearly and thoroughly explained on the service page.

Then, all our customers who purchases a service are asked o fill a short and easy-to-understand Service Delivery form – which has exactly all the details we need to provide our service effectively.

To make this process as efficient as possible, your answers are stored in the Site Details area of your Account (where you can update them) and are automatically pre-filled into any future service delivery form for you.

Although we built this process to streamline communications and keep costs low, we understand that sometimes you just need to speak to a human. You can always speak directly to one of our experts or the developer working on your project by email or chat or by scheduling a telephone or video call.

Digital services are often sold by freelancers and agencies the same way creative services have been sold in the past; every job is completely customized to the client. In our current digital-first world, that’s an outdated, overpriced service delivery model that’s often designed to deliver revenue to the agency rather than value to the client. So, we decided to flip the model on its head.

n custom work, the first 80% of the job is usually very easy and fast because it follows a template or standard process. It’s the last 20% of perfecting the work for the client that takes the most time and costs the most money.

But not every client needs perfect, customized work. Often the client just needs a minimum viable product that’s fast, easy, affordable, and works well enough to fit their immediate needs.

Rather than make every job a custom job, we offer you the first 80% — usually a templated or standardized service that’s optimized to meet most clients’ needs — for a low, set price.

If you still want additional customizations on top of that, we’re happy to provide them through one of our flexible custom development packages.

Instead of pushing you straight into an expensive fully customized service that you may not actually need, we let you try out the standard service first to see if it meets your needs. Then, if you want, you can add any customizations you want and pay only for those customizations.

We don’t try to sell you a 10-course meal as soon as you sit down. We give the menu and let you choose what you want. And, after you’ve eaten, if you still want more, you can just order more.

This is how we deliver maximum value to each customer and minimize their expense.

Many WordPress plugins and themes, digital marketing tools, and other productivity applications offer large discounts to agencies and developers. So, in many cases, we’re able to provide our customers with the software and development services for less than it would cost the customer to purchase the software individually (with no services included).

For example, we own lifetime developer licenses for the most popular WooCommerce alternatives, Easy Digital Downloads (an E-Commerce store plugin) and Restrict Content Pro (membership management plugin), which we used to build this platform.

The full-feature versions of those two plugins cost a total of about $750 USD per year. We’re able to provide our members with lifetime licenses and custom development help for a low one-time fee comparable to the cost of a single-user one-year top-level license (which does not come with any development help).

At the time of writing we had $4,000+ worth of WordPress software available for members and we’re constantly looking for new software and apps to license and partners to work with to bring even more benefits to our members.

Our goal is to provide affordable, professional service for every essential digital operations and marketing function. In order to expand the menu of services available to our members as quickly as possible, we’re constantly seeking out companies that deliver high-quality, high-value, reliable services and partnering with them.

Quality and value are top priorities, so we test these services thoroughly — and usually on our own company platforms — before we ever consider offering them to our members. When we do offer them, it’s because we think that the service adds genuine value for you.