Getting Started With UpThink WordPress Management & Support

Congratulations! Your UpThink WordPress Management subscription has been activated. We just need you to do a couple of things so that we can get to work. It will only take a couple of minutes.

1. Set Up An UpThink WordPress Account On Your Website (REQUIRED)

  1. Log in to your WordPress dashboard and go to Users > Add New
  2. Enter UpThink as the username and as the email
  3. Be sure to ✔ the Send User Notification box
  4. Choose “Administrator” for the User Role
  5. Click “Add New User” to save the changes

2. Set Up Your UpThink Account (REQUIRED)

  1. Go to your UpThink On Demand account dashboard here (You can always find your membership status, purchase history, profile and site details there)
  2. Click on Edit Profile
  3. Make sure your email address is the address where you want to receive your UpThink Website Management Reports

4. Click on Site Details
5. Make sure your WordPress website URL and login URL are correct
6. Check the box if you have already created the UpThink user account
7. Click Submit Details to save your changes

3. Submit Your First Support Or Website Update Ticket (Optional)

You can submit Support and Website Update tickets 3 ways:

  1. Email your request to
  2. Start a chat from your UpThink account dashboard

3. Click on the Support button in the top navigation bar and submitting a ticket through the form (this only works while you are logged in to your account)

Please make sure that you’ve finished setting up your account to that we can get started managing your WordPress website right away.

Let us know if you have any questions or suggestions by emailing

Best regards,
The UpThink On-Demand Team