1. Website Visitors
Like most website operators, UpThink collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. UpThink’s purpose in collecting non-personally identifying information is to better understand how UpThink’s visitors use its website.
UpThink also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving reviews on UpThink services. UpThink only discloses logged in user and reviewer IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that reviewer IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the review was left.
2. Gathering of Personally-Identifying Information
Certain visitors to UpThink’s websites choose to interact with UpThink in ways that require UpThink to gather personally-identifying information. The amount and type of information that UpThink gathers depends on the nature of the interaction. For example, we ask visitors who sign up at upthinkisgood.com to provide a username and email address. Those who engage in transactions with UpThink are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, UpThink collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with UpThink. UpThink does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
3. Protection of Certain Personally-Identifying Information
UpThink discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on UpThink’s behalf or to provide services available at UpThink’ websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using UpThink’s websites, you consent to the transfer of such information to them. UpThink will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, UpThink discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when UpThink believes in good faith that disclosure is reasonably necessary to protect the property or rights of UpThink, third parties or the public at large.
If you are a registered user of UpThink and have supplied your email address, UpThink may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with UpThink and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. UpThink takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
What personal data we collect and why we collect it
We collect information about you during the checkout process on our store. This information may include, but is not limited to, your name, email address, payment method and any other details that might be requested from you for the purpose of processing your orders.
Handling this data also allows us to:
– Send you important account/order/service information.
– Respond to your queries, refund requests, or complaints.
– Process payments and to prevent fraudulent transactions.
– Set up and administer your account, provide technical and/or customer support, and to verify your identity.
Additionally, we may also collect the following information:
– Location and traffic data (including IP address and browser type) if you place an order, or if we need to estimate taxes and shipping costs based on your location.
– Product pages visited and content viewed while your session is active.
– Your comments and product reviews if you choose to leave them on our website.
– If you choose to create an account with us, your name, address, and email address, which will be used to populate the checkout for future orders.
If you fill out one of our contact forms, any information that you put into the contact form is collected to allow us to contact you in response to your contact form entry.
Mailing List Signup Forms
If you fill out one of our mailing list signup forms, any information that you put into the mailing list signup form is collected to allow us to add you to our mailing list as you have requested by submitting this form.
Live Chat Forms
If you contact us via our live chat system on our website, any information that you put into the chat window is collected to allow us to communicate with you as you have requested by engaging in the live chat system.
If you leave a comment or product review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, tutorials, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
We do not share your data with any third party services or individuals directly. We only share data for the purposes of our own access and we do not authorize any third party services to access your information except with our express permission for the purposes of assisting us in accessing your information.
How long we retain your data
If you complete a purchase on our website, WordPress automatically creates and account for you in order to store your order data and create your subscription. This account information is stored indefinitely to allow us to keep accurate records of any data we are obliged to keep for administrative, legal, or security purposes.
For users with an UpThink On Demand membership, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Sensitive data, including passwords, is removed upon completion and/or termination of the Service.
If you fill out one of our contact forms, your data is stored in our website database indefinitely. Additionally, this information is stored in our website backups in Pressable for no longer than 90 days.
If you sign up for our mailing list, your data is stored in MailChimp.com indefinitely, or until that data is determined to be no longer valid or necessary for us to contact you in accordance with our mailing list procedures.
If you leave a Service review, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up feedback automatically instead of holding them in a moderation queue.
Sensitive data, including passwords, is removed upon completion and/or termination of your Service.
What rights you have over your data
If you are a citizen of the EU/EEA and have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Any information entered in to one of our contact forms is sent to us via email to UpThink where we are able to read and respond to your message. This information is also stored in our website and sent to Pressable as part of our website backups for no longer than 90 days.
Any information entered into a mailing list signup form is sent to MailChimp.com in order for us to send you our mailing list content.
Any information entered into our live chat system is being entered directly into software provided by Paldesk.io. At the end of your live chat conversation, this information is sent to us via email in order for us to contact you regarding your live chat conversation.
Any information entered into our checkout forms is saved in our website. Payment information is never stored in our website and is added directly to Stripe.com where they securely store your credit card information and name in order to process your payments. Stripe also shares your email address with MailChimp.com in order to send you emails in the event of a failed payment or plan cancellation.
If you have or have had an active membership with us, we process additional information on your behalf. In order to access your website for the purposes of website maintenance, your name, email address, website address, website login username, hosting login username and/or your business name may be temporarily stored in our support desk and project management software. Passwords are not saved in cleartext format and are only saved in the LastPass software, which encrypts your passwords.
Your contact information
Your contact information will never be redistributed or sold. We will only use your email address if necessary to deliver billing receipts, communication related to various Services, or the optional UpThink newsletter.
How we protect your data
We use two factor authentication in systems where we store any sensitive data such as passwords. This helps us to protect your information from unauthorized access by requiring more than just a username and password to access that information. Furthermore, all sensitive data is removed upon completion of the Service.
What data breach procedures we have in place
The third party services that we use to store data are equipped to monitor unauthorized access and share with us any known system breaches. These third party services include LastPass.com, ManageWP.com and Stripe.com.
Additionally, if, at any point, UpThink becomes aware of a data breach through one of the third parties listed above, or by our own measures, we will immediately contact all affected parties and also take immediate action in accordance with the rules and regulations of the authority having jurisdiction.